Policy • Refunds & Returns
Refund & Returns Policy
This policy outlines how refunds, replacements, and returns are handled for sample orders and OEM/ODM custom hat manufacturing projects.
Important: Custom OEM/ODM bulk orders are generally non-returnable.
We provide solutions for verified quality issues, incorrect shipments, or transit damage.
1. Overview
As a made-to-order hat manufacturer, most products are produced based on approved samples and specifications. If an issue occurs, we aim to resolve it fairly through replacement, rework, partial refund, or remake.
2. Eligibility & Timeframes
- Samples: Report issues within 7 days of delivery
- Bulk orders: Report issues within 7 days with photo/video evidence
- Transit damage: Notify us within 48 hours and keep packaging
3. Non-Returnable Situations
- Change of mind after sample approval
- Buyer-provided specification errors
- Minor acceptable variations
- Used, washed, or altered items
4. What We Cover
- Manufacturing defects vs approved sample
- Wrong items or quantities shipped
- Confirmed shipping damage
5. How to Request Support
Step 1: Contact us with order number and evidence
Step 2: We review and confirm responsibility
Step 3: Replacement / refund / solution arranged
6. Refund Method
- Refunds issued to original payment method when possible
- Processing time: typically 3–7 business days after approval
- Partial refunds or discounts may be offered for partial issues
7. Contact Information
Email: [email protected]
WhatsApp: +852 4443 9119
Last updated: 2026-01-13